Privacy Policy

At Naturally Anew, we understand that your personal information is highly confidential and may contain sensitive information. The following privacy policy will demonstrate how we protect your information and the choices you have about how it is used. We urge you to read this policy so you will understand your choices and our commitment to protecting your privacy.

We are bound by Victorian privacy laws (Health Records Act (2000) and Privacy and Data Protection Act (2014)), which stipulate our obligations in how we handle information. We strive to protect your personal information while keeping your records clear and accessible to you at all times. Client information can only be released upon receipt of the written consent of the client and their practitioner.

What is personal information?

‘Personal information’ is information about an identified, or reasonably identifiable, individual. This includes your name, your date of birth and your contact details, and may also include sensitive details such as information about your health and payment data.

Collecting your personal information

At Naturally Anew, we collect your personal information in the context of a consultation at our clinic. We collect your address, contact telephone numbers, email address as well as consent to contact other health professionals where appropriate. Most of this information is stored on our database as well as in your personal file. This information is used to contact you directly regarding your consultation, appointments, or treatment. We may also contact you with information regarding the clinic and other of our services.

At your consultation we may also collect personal information that you choose to share. This may include details about physical and emotional health concerns and lifestyle factors. We use this information to understand your health query, to answer your questions about your health needs and to tailor a treatment program to address your needs. This information is collected only with your consent and can be updated at any time.

We recognise that the nature of our services means information is especially sensitive. Our reception staff or online service will use telephone or email details to confirm all appointments 24 hours before the scheduled time. Naturally Anew will only be identified when speaking with the client directly and we will not identify the name of the clinic to any other party. Any messages will identify the call as a personal call.

Naturally Anew uses your email address solely for the purpose of providing information about the clinic or your treatment. This may happen in the context of personal email messages or de-identified group newsletters. Your email address will not be added to any mailing list, nor will it be disclosed to any other party without your knowledge and consent. You can opt to not be contacted by email by us at any time.

Any students observing in the clinic will be bound by the same privacy considerations as all practitioners and other staff. No identifiable details about clients will be used in any note taking by students.

Security of your personal information

We hold your personal information in both paper-based and electronic files, in both cases stored securely. We take reasonable measures to ensure that your personal information is protected from:

misuse, interference and loss; and
unauthorised access, modification and disclosure.

The personal information that we hold is treated as confidential and only accessed when necessary.

Electronic banking details given to us will remain confidential and are protected by appropriate security measures.

Correcting your personal information

We seek to ensure that the personal information that we collect about you is accurate, up-to-date and complete and, in the case of our use of that information, relevant as well. To assist us with this, we encourage you to contact us if you believe that any information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, and make a request that we correct your personal information accordingly. You may make such a request by contacting us at dina@naturallyanew.com.

We follow the Code of Conduct of the Health Complaints Commission, ask us if you would like more information or visit http://www.hcc.vic.gov.au or call 1300 582 113.

Changes to this Privacy Policy

We may make change to this Privacy Policy from time to time without prior notice to you. The current version of our Privacy Policy is available on our website. If you are not able to access the Privacy Policy online, please contact us if you would like us to send you a copy of the policy.

Disclaimer

All articles and advice found on this site are intended as information only. Information contained within this site is not equivalent to receiving a consultation with a qualified practitioner and should not be treated as such. Naturally Anew takes no responsibility for actions or decisions made by individuals. Naturally Anew advises guidance from a qualified and experienced healthcare practitioner for advice and treatment tailored to your individual needs.